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Archive for April, 2015

System update: Mobile version and more

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Here are the three new features that will make your everyday work life even more productive and enjoyable:

  • Relenta mobile
  • «My Emails» folder
  • Automatic BCC preset

Relenta Mobile

Behold the crown jewel of this update – the mobile version of Relenta. It is browser-based and will work on any device. Just point your mobile browser to and login as usual. Relenta mobile lets you to do most of the things you normally do in Relenta on your desktop and certainly all of the important things.

“My Emails” folder

The “My Emails” folder is, well, precisely what it sounds like. It’s a virtual folder that automatically includes all emails addressed to you (as determined by the email identities that you are assigned to use). For example, if you have access to and identities, your folder will contain all messages sent to these two email addresses. This feature essentially eliminates the need for personal email folders, and solves a few problems that have been associated with them. Thank you, Nathan, for the inspiration.

Automatic BCC preset

Now you can automatically keep a sent email archive in an email account outside of Relenta. Go to Settings > Department, enter the email address to which you would like a copy of each 1-on-1 email message Bcc’ed to, and voilà, you’re done.

Written by Dmitri Eroshenko

April 30th, 2015 at 8:30 am

Posted in System Update

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Four tiny email tweaks with huge impact

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The way you use email can make all the difference between productive communications and total chaos. Here are four simple practices you may want to try right away.

Brevity is the sister of talent

“Brevity is the sister of talent”
Anton Pavlovich Chekhov

Use subject prefixes

From Asian Efficiency, here are some subject line prefix conventions that will save your team tons of time:

FYI For Your Information. No reply needed.
URGENT Means exactly that. Don’t abuse it.
EOM End of Message. Everything you need to know is in the subject.
NRN No reply needed. So please don’t reply.
NFA No further action. This is a combination of and FYI and an NRN, but with fewer letters.

Go light on “Reply to All”

Treat the “Reply to All” button like a trip to the dentist It’s only necessary from time to time. Most corporate cultures abuse the “Reply to All” button. This wastes a copious amount of time and buries messages that are genuinely important. Don’t be like that. Condition your team to think seven times, use “Reply to All” once.

Keep the S.U.B. in your subjects

Vague subject lines sink ships. Start putting S.U.B. into your subjects. Make them Specific, Updated and Brief.

Specific Use “April 15 meeting agenda” instead of just “agenda” or “meeting”
Updated Highlight important changes. Say the April 15 meeting has been cancelled. Give that information right in the subject, like so: “April 15 meeting CANCELLED” Go ahead and YELL, why not?
Brief “Brevity is the sister of talent.” — Anton Chekhov.

Change the Subject

It’s easy for one email conversation to morph into another. When that happens change the subject and start a different conversation.

There you go. Tiny tweaks, huge impact.

Written by Dmitri Eroshenko

April 29th, 2015 at 7:12 am

Posted in uncategorized

Hi! I’m Eugene. Let’s connect!

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Hi there!

Eugene Zilberter

Meet Eugene Zilberter,
Client Success Manager @ Relenta

I’m Eugene Zilberter, the brand new Client Success Manager here at Relenta. My mission is your total CRM success. No issue it too big or small, I’m here to help.

I would love to personally connect with you as soon as possible. So if you’re up for a quick call, drop me a line and we’ll schedule a suitable time, or use this link:

You can take me through your day-to-day workflows and ask me any questions you may have. This can also be an opportunity to give us feedback, let us know what you like, or dislike about Relenta so that we can improve and make your life simpler and even more productive.

Looking forward to speaking with you!

+1 703-666-8779

Written by Eugene Zilberter

April 27th, 2015 at 11:36 am

Posted in uncategorized

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