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System update: Email open/click tracking

We can’t believe the winter is almost over. Time just flies when you’re working on something exciting. In our case we’ve been working on the #1 feature request of all time: tracking of email opens and clicks. Without further ado, here’s how it works in three easy steps.

Step 1

Sign up for a free account with our partner SendGrid, a leader in email deliverability. The free account includes up to 12,000 monthly emails. Scroll to the bottom of their pricing page and click the “Try it free” button on the right. If your sending volume exceeds the limit, their paying plans start at just $9.95/mo for 40,000 emails.

Step 2

In your Relenta account, go to Settings > Add-ons and activate SendGrid. You will need your SendGrid username and password:

Click “Save” — this will create an outgoing email account called SendGrid SMTP. All other SMTP accounts will be automatically disabled, because email tracking in Relenta requires that you use SendGrid’s SMTP to send personal and mass-emails.

Relenta will also automatically create an email folder aptly called Email Events – more on that below.

Step 3

Continue using Relenta to send personal and mass-emails exactly as you have been before, except now every time a recipient opens your email or clicks on a link, these events will be displayed in the Email Events folder and the appropriate Contact Timeline, like so:

Need to look under the hood? More details in the support article.

That’s it! We go back to work for now. Send us your feedback.

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  • Hey Dimitry!
    This is AWESOME news. Now I think I will never leave Relenta. First off it’s a great program and it gets the job done. Now it has analytics too? Not just regular analytics, but SendGrid analytics. I use Sendgrid for my clients custom CRM.

  • Lee W

    Hi Dmitri – Great add on!! I have a question – With multiple users will each users email address show as sender using SendGrid or will the SendGrid user acct email show as sender? Also how does it work with different Departments?

    • Thanks Lee. The sender’s “from” address remains untouched, whatever is configured in Settings > Identities. Each department is independent and has its own email settings. Please email helpdesk if you need further help.

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